NTE's ISO 9001:2015 Quality Policy

We are involved in the sale, research, development and testing of Black Wattle tannin extracts and their derivatives for the local and export markets.  Our management team and staff recognise that it is the responsibility of each and every employee to ensure that we continue to supply our customers with superior quality products and service, in line with our measurable objectives that are based on our mission and values.

To this end we commit ourselves to develop, implement and maintain our Quality Management Systems through our values of:

• Delivering customer satisfaction through the development of sound business relationships with our internal and external customers, founded on the principles of outstanding service, product quality, technical support, mutual respect, and trust.
• Providing our internal and external customers with innovative solutions through effective thinking, application, and teamwork.
• Managing our organisation efficiently and effectively to achieve our goals and objectives to the benefit of all stakeholders.
• The adoption of continual improvement approach to improve the effectiveness of our Quality Management System and the way we operate as an organisation.
• Comply with the applicable legal and other requirements.